We are committed to providing our customers with top quality collectible card encapsulation services. We take pride in our work, and we want you to be fully satisfied with the results. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be issued.
1. Refund Eligibility
Refunds may be considered under the following circumstances:
Damaged or Lost Cards: If your collectible cards are damaged or lost while in our possession, we will investigate the situation, and if we determine that the cards were damaged or lost due to our negligence, we will issue a refund.
2. Exclusions
Refunds will not be provided for the following reasons:
Change of Mind: We do not offer refunds for encapsulation services based on a change of mind or a different assessment of your card’s condition.
3. How to Request a Refund
If you believe you are eligible for a refund based on the criteria mentioned above, please follow these steps:
a. Contact Us: Reach out to our customer support team within 30 days of receiving your encapsulated cards. Provide details of the issue and any supporting evidence.
b. Evaluation: We will thoroughly evaluate your case, including reviewing the cards and encapsulation process.
c. Resolution: If it is determined that you are eligible for a refund, we will process the refund within a reasonable timeframe.
4. Refund Amount
The refund amount, if granted, will be based on the specifics of your case. This may include the cost of the encapsulation services, return shipping fees, or other applicable charges. We aim to provide a fair and reasonable refund amount based on the circumstances.
5. Contact Information
If you have questions or wish to initiate a refund request, please contact us at enquiries@encaseify.com.au or this contact form.