1. Submission and Initial Processing:
Upon receiving your collectible card submission, our dedicated team will initiate the careful handling and processing of each card. This process includes cataloging and verifying your cards to ensure they match your submission details. Please allow 3 business days for this initial processing.
2. Card Encapsulation:
Our team will meticulously assess the authenticity, of your collectible cards. Once completed card encapsulation begins. The turnaround time will be based on the your selected service plan.
3. Secure Packaging for Return Shipping:
Once your collectible cards have been encapsulated, they will be carefully packaged to prevent any damage during transit. We employ industry standard protective materials and techniques to ensure the safe return of your valuable items.
4. Return Shipping Options:
To cater to your preferences, we offer a range of return shipping options:
Standard Return Shipping: Estimated delivery within 3 to 7 business days (longer if it’s outside metropolitan areas).
Express Return Shipping: Guaranteed delivery within 2 to 4 business days (longer if it’s outside metropolitan areas).
5. Shipping Costs:
Return shipping costs are determined based on the selected shipping method, destination, and the weight of the package. The exact shipping charges will be presented before you finalise your return order.
6. Insurance and Tracking:
For your peace of mind, all orders are accompanied by a tracking number. This allows you to monitor the progress of your cards as they make their way back to you. Please select the insurance option for return shipments to ensure your cards are fully insured.
7. Address Verification:
To ensure accurate delivery, please review and confirm your shipping address before requesting return shipping. If any changes are needed, please notify us at least 3 business days prior to shipping.
8. Signature Confirmation:
For added security, all return shipments require a signature upon delivery. This ensures that your collectible cards are received only by you or an authorised representative.
9. International Shipping:
We extend our return shipping options internationally to accommodate customers outside of Australia. Please note that customs duties, taxes, and import fees may apply to international shipments and are the sole responsibility of the recipient.
10. Lost or Damaged Shipments:
While extremely rare, if a shipment is lost or damaged during transit, please promptly contact our customer support. We will work closely with you to address the situation and safeguard your valuable collectible cards.
11. Address Changes:
If you require an address change after submitting your collectible cards, kindly inform us as soon as possible. Address modifications made after the shipment is processed may incur additional fees.
12. Contact Us:
For any inquiries about our shipping policy or details regarding your return shipment, our dedicated customer support team can be reached at enquiries@encaseify.com.au. We’re committed to providing comprehensive assistance at every stage.